Resources Archive - Safe Water Network https://safewaternetwork.org/knowledge-hub/ Wed, 23 Oct 2024 14:39:37 +0000 en-US hourly 1 Health Impact Assessment of iJal Stations in Telangana, 2024 https://safewaternetwork.org/knowledge-hub/health-impact-assessment-of-ijal-stations-in-telangana-2024/ Wed, 23 Oct 2024 14:36:17 +0000 https://safewaternetwork.org/?post_type=resources&p=8245 8233MSD Fellows issued a Health Impact Assessment of our  iJal Stations in Telangana last week. The study highlighted the importance of safe water access, such as iJal water stations, in combating waterborne diseases and improving health and socioeconomic well-being of communities.6774MSD FellowsMSD Fellows issued a Health Impact Assessment of our  iJal Stations in Telangana last week. The study highlighted the importance of safe water access, such as iJal water stations, in combating waterborne diseases and improving health and socioeconomic well-being of communities.

Results: The study demonstrates that iJal users reported notable fewer incidences of illness among family members compared to non-users, 78% of the users reported no illness compared to 40% among the controls last 2 weeks. Moreover, better hygiene habits were observed among iJal users, contributing to improved health outcomes. Additionally, iJal users experienced fewer days off work (64% users vs 49% controls reported 0 days off work due to illness) and (35%% users vs. 45% controls reported 0 day out of school) last 2 weeks. Families with iJal water reported meaningfully fewer hospitalizations (97% vs. 60% had 0 days at hospital) last 2 weeks, resulting in better economic outcomes for families with access to iJal water. The results for last 6 months reinforce these outcomes. The KOLs confirmed the improved health of the households. In iJal villages, the health impact was associated with the water quality.

Conclusion: this study highlights the importance of safe water access, such as iJal water stations, in combating waterborne diseases and improving the health and socioeconomic well-being of communities. It emphasizes the need for sustainable, affordable, and community-driven interventions to ensure safe water access and improve public health in India.Download Reporthttps://safewaternetwork.docsend.com/view/jr3sh258pbm62h9d

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8233MSD Fellows issued a Health Impact Assessment of our  iJal Stations in Telangana last week. The study highlighted the importance of safe water access, such as iJal water stations, in combating waterborne diseases and improving health and socioeconomic well-being of communities.6774MSD FellowsMSD Fellows issued a Health Impact Assessment of our  iJal Stations in Telangana last week. The study highlighted the importance of safe water access, such as iJal water stations, in combating waterborne diseases and improving health and socioeconomic well-being of communities.

Results: The study demonstrates that iJal users reported notable fewer incidences of illness among family members compared to non-users, 78% of the users reported no illness compared to 40% among the controls last 2 weeks. Moreover, better hygiene habits were observed among iJal users, contributing to improved health outcomes. Additionally, iJal users experienced fewer days off work (64% users vs 49% controls reported 0 days off work due to illness) and (35%% users vs. 45% controls reported 0 day out of school) last 2 weeks. Families with iJal water reported meaningfully fewer hospitalizations (97% vs. 60% had 0 days at hospital) last 2 weeks, resulting in better economic outcomes for families with access to iJal water. The results for last 6 months reinforce these outcomes. The KOLs confirmed the improved health of the households. In iJal villages, the health impact was associated with the water quality.

Conclusion: this study highlights the importance of safe water access, such as iJal water stations, in combating waterborne diseases and improving the health and socioeconomic well-being of communities. It emphasizes the need for sustainable, affordable, and community-driven interventions to ensure safe water access and improve public health in India.Download Reporthttps://safewaternetwork.docsend.com/view/jr3sh258pbm62h9d

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City Water Compendium: Making Cities Water Positive https://safewaternetwork.org/knowledge-hub/city-water-compendium-making-cities-water-positive/ Thu, 18 Apr 2024 22:23:32 +0000 https://safewaternetwork.org/?post_type=resources&p=7598 7580Cities continue to be water-stressed due to rapid urbanization, lack of infrastructure, and climate change despite the water being transported over long distances at high costs. Urban stakeholders, both public and private, need
a holistic picture of the potential problems, effective solutions and action strategies to make resilient cities that are water positive and sustainable. 7581USAID, Safe Water Network

Globally, Threats to Urban Water Security are a cause for Concern

Today, 55% of the global population lives in cities. About 1.42 billion people, including 450 million children, live in areas with high or extremely high water vulnerability1. According to UNESCO, an estimated 150-200 million people will be permanently displaced due to climatic factors by 20502. Population growth, urbanization, and climate change are widening the demand-supply gap for water, making water availability and access a challenge for farms, factories, and people. Additionally, many cities suffer from an uneven demand-supply ratio, with underserved urban and peri-urban pockets of water scarcity. The lack of integrated water supply and management systems puts pressure on the already depleting water sources, potentially compromising the UN Sustainable Development Goals. SDG 6.4 aims to address water scarcity by increasing water-use efficiency and ensuring sustainable water withdrawals. The Water and Climate Coalition, launched in March 2021, provides strategic guidance on integrating the water and climate agenda for making water safe and secure cities.

How India is addressing the water crisis

The annual per capita availability of water in India has declined to 1,486 cubic meters in 2021. By 2050, at least 30 Indian cities will face a grave water risk, according to the World Wide Fund 2020 report. This risk is aggravated by poor management of water sources, contaminated supplies, leaky distribution networks, and vast volumes of untreated wastewater that are poured into the river bodies. It is projected that the population of cities will rise from the current 17% in 2020 to 51% in 2050. To mitigate these challenges, the Government of India has introduc

Download Reporthttps://safewaternetwork.docsend.com/view/chcdf9s4ajm8fwjq

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7580Cities continue to be water-stressed due to rapid urbanization, lack of infrastructure, and climate change despite the water being transported over long distances at high costs. Urban stakeholders, both public and private, need
a holistic picture of the potential problems, effective solutions and action strategies to make resilient cities that are water positive and sustainable. 7581USAID, Safe Water Network

Globally, Threats to Urban Water Security are a cause for Concern

Today, 55% of the global population lives in cities. About 1.42 billion people, including 450 million children, live in areas with high or extremely high water vulnerability1. According to UNESCO, an estimated 150-200 million people will be permanently displaced due to climatic factors by 20502. Population growth, urbanization, and climate change are widening the demand-supply gap for water, making water availability and access a challenge for farms, factories, and people. Additionally, many cities suffer from an uneven demand-supply ratio, with underserved urban and peri-urban pockets of water scarcity. The lack of integrated water supply and management systems puts pressure on the already depleting water sources, potentially compromising the UN Sustainable Development Goals. SDG 6.4 aims to address water scarcity by increasing water-use efficiency and ensuring sustainable water withdrawals. The Water and Climate Coalition, launched in March 2021, provides strategic guidance on integrating the water and climate agenda for making water safe and secure cities.

How India is addressing the water crisis

The annual per capita availability of water in India has declined to 1,486 cubic meters in 2021. By 2050, at least 30 Indian cities will face a grave water risk, according to the World Wide Fund 2020 report. This risk is aggravated by poor management of water sources, contaminated supplies, leaky distribution networks, and vast volumes of untreated wastewater that are poured into the river bodies. It is projected that the population of cities will rise from the current 17% in 2020 to 51% in 2050. To mitigate these challenges, the Government of India has introduc

Download Reporthttps://safewaternetwork.docsend.com/view/chcdf9s4ajm8fwjq

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Making Piped Water to Households Affordable and Available https://safewaternetwork.org/knowledge-hub/making-piped-water-to-households-affordable-and-available/ Thu, 08 Feb 2024 17:59:38 +0000 https://safewaternetwork.org/?post_type=resources&p=7930 7933In this Field Insight, we highlight our methods to enhance piped water connections in underserved areas. Utilizing partnerships and innovative models like the Optimized Piped Connection (OPC), we’ve notably improved household connection rates, showcasing the model’s potential for achieving financial sustainability and social impact.7935Lauren Cuscuna, Joseph Sam Cherbu, and Charles YeboahRecognizing the need to bring customers up the water services ladder, Safe Water Network has been investing in household connections since 2013. However, by 2019, community standpipes still accounted for 85% of water volumes, indicating underutilization of the organization’s capacity for household connections. Drawing from past experiences and forging partnerships with other organizations, a comprehensive Household Connection Expansion Program was developed to address both demand and supply-side barriers to scale.

Special thanks to the following supporters of this work:

  • Conrad N. Hiltion Foundation
  • Engineers without Borders
  • Envicom
  • Stone Family Foundation
  • Whitten & Roy

Download Reporthttps://safewaternetwork.docsend.com/view/44ney3bpcjdsbhni

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7933In this Field Insight, we highlight our methods to enhance piped water connections in underserved areas. Utilizing partnerships and innovative models like the Optimized Piped Connection (OPC), we’ve notably improved household connection rates, showcasing the model’s potential for achieving financial sustainability and social impact.7935Lauren Cuscuna, Joseph Sam Cherbu, and Charles YeboahRecognizing the need to bring customers up the water services ladder, Safe Water Network has been investing in household connections since 2013. However, by 2019, community standpipes still accounted for 85% of water volumes, indicating underutilization of the organization’s capacity for household connections. Drawing from past experiences and forging partnerships with other organizations, a comprehensive Household Connection Expansion Program was developed to address both demand and supply-side barriers to scale.

Special thanks to the following supporters of this work:

  • Conrad N. Hiltion Foundation
  • Engineers without Borders
  • Envicom
  • Stone Family Foundation
  • Whitten & Roy

Download Reporthttps://safewaternetwork.docsend.com/view/44ney3bpcjdsbhni

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India Sector Review 2023 https://safewaternetwork.org/knowledge-hub/india-sector-review-2023/ Wed, 14 Jun 2023 18:13:26 +0000 https://safewaternetwork.org/?post_type=resources&p=7520 7519This sector review report, the fourth issued by Safe Water Network, brings up to date the need for Safe Water Enterprises, popularly called Water ATMs across India.7522India's water supply landscape has changed since the last Sector Review published in 2018. India is addressing universal safe water access to each home in rural and urban areas with piped water through the Jal Jeevan Mission of the Ministry of Jal Shakti by 2024.  This sector review report, the fourth issued by Safe Water Network, brings up to date the need for Safe Water Enterprises, popularly called Water ATMs across India.https://safewaternetwork.docsend.com/view/uzi8vgtr79n9zyx6

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7519This sector review report, the fourth issued by Safe Water Network, brings up to date the need for Safe Water Enterprises, popularly called Water ATMs across India.7522India’s water supply landscape has changed since the last Sector Review published in 2018. India is addressing universal safe water access to each home in rural and urban areas with piped water through the Jal Jeevan Mission of the Ministry of Jal Shakti by 2024.  This sector review report, the fourth issued by Safe Water Network, brings up to date the need for Safe Water Enterprises, popularly called Water ATMs across India.https://safewaternetwork.docsend.com/view/uzi8vgtr79n9zyx6

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Rethinking Gender Equality Through the Lens of Economic Empowerment in Water https://safewaternetwork.org/knowledge-hub/rethinking-gender-equality-through-the-lens-of-economic-empowerment-in-water/ Wed, 14 Jun 2023 12:16:34 +0000 https://safewaternetwork.org/?post_type=resources&p=7498 7537This report shares the unique success of the SEWAH program, where women's traditional roles of carrying water on their heads is supplanted by owning and operating local water stations.7501USAID India, PepsiCo Foundation, Pentair Foundation, Safe Water Network, SEWAH MembersThis critically acclaimed report on Gender and Safe Water in India was released in May of 2023. The effort was underwritten by USAID India, PepsiCo Foundation, Pentair Foundation, Safe Water Network, and other SEWAH Members. 

According to USAID Acting Mission Director Karen Klimowski, “We believe access to water, sanitation, and hygiene facilities is essential to ensure gender equality and economic progress. We are proud to mobilize and support women’s participation at a local level in the decision-making process to plan, design, construct, and run these water kiosks and community initiatives which are ensuring safe drinking water for all while generating economic opportunities for women.

Upon the report's release, it generated numerous press articles across India:

The report "Rethinking Gender Equality Through the Lens of Economic Empowerment in Water," can be downloaded here

This report is an important aspect of our on-going effort to share our findings in the field, working with other like-minded organizations and funders. Safe Water Network's Knowledge Hub contains a plethora of reports, sector reviews, and field insights covering a variety of water sector subjects including operations, financial sustainability, health impacts, and gender. 

For more information, contact one of our offices in Ghana, India, or New York. 

 https://safewaternetwork.docsend.com/view/nqcsvrfhc3m57pe9

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7537This report shares the unique success of the SEWAH program, where women’s traditional roles of carrying water on their heads is supplanted by owning and operating local water stations.7501USAID India, PepsiCo Foundation, Pentair Foundation, Safe Water Network, SEWAH MembersThis critically acclaimed report on Gender and Safe Water in India was released in May of 2023. The effort was underwritten by USAID India, PepsiCo Foundation, Pentair Foundation, Safe Water Network, and other SEWAH Members. 

According to USAID Acting Mission Director Karen Klimowski, “We believe access to water, sanitation, and hygiene facilities is essential to ensure gender equality and economic progress. We are proud to mobilize and support women’s participation at a local level in the decision-making process to plan, design, construct, and run these water kiosks and community initiatives which are ensuring safe drinking water for all while generating economic opportunities for women.

Upon the report’s release, it generated numerous press articles across India:

The report “Rethinking Gender Equality Through the Lens of Economic Empowerment in Water,” can be downloaded here

This report is an important aspect of our on-going effort to share our findings in the field, working with other like-minded organizations and funders. Safe Water Network’s Knowledge Hub contains a plethora of reports, sector reviews, and field insights covering a variety of water sector subjects including operations, financial sustainability, health impacts, and gender. 

For more information, contact one of our offices in Ghana, India, or New York. 

 https://safewaternetwork.docsend.com/view/nqcsvrfhc3m57pe9

The post Rethinking Gender Equality Through the Lens of Economic Empowerment in Water appeared first on Safe Water Network.

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Financial & Operational Performance of Safe Water Enterprises in India https://safewaternetwork.org/knowledge-hub/financial-operational-performance-of-safe-water-enterprises-in-india/ Tue, 30 May 2023 15:29:39 +0000 https://safewaternetwork.org/?post_type=resources&p=7609 7611Decentralized Safe Water Enterprises (SWEs), popularly called Water ATMs, are low-cost, affordable, 24x7 safe drinking water access solutions for communities and consumers on the go. SWEs have proven their resilience to climate change and pandemics and prevent plastic scourge due to single-use plastic bottled water. The report aims to apprise the governments, development partners, funding institutions, donors, and philanthropes of the sustainability challenges and initiate a policy dialogue on subsidy support for SWEs similar to the piped water utility.7610Safe Water Network

SWEs often need viability gap funding to ensure sustainability while keeping prices affordable. The water revenues do not cover the Information Education and Communication (IEC) costs, Monitoring & Evaluation (M&E) costs, Water Quality Testing, and Field Supervision costs essential to reliable service delivery. These costs are often funded through philanthropic grants such as CSR or Subsidies.

Our analysis of the operating and financial performance of the SWEs set up by various SWE Implementers across India under the SWE Alliance identifies the level to which these SWEs can fund themselves from the daily water sale revenue and what subsidy is required so that they can function reliably. This report highlights the success factors that determine not just viability but operational and financial sustainability of these enterprises over the long term: (a) Cluster-level O&M support required for the ATMs, (b) Consumer Trust and continuous engagement for behavior change, (c) Need for an Asset Renewal Fund for long-term capital needs, (d) Financial Discipline among communities and social entrepreneurs, (e) An affordable Pricing and equitable distribution ensures that no one is left behind by including all the sections of the society, and (f) an approach to Relocate the unviable or unproductive ATMs to preserve capital invested.

SWEs need an average subsidy of $1000-1400 per annum to cover the Cluster management costs while ensuring affordability to the most underprivileged communities. The actual subsidy is a function of many factors, including population served, demand generated, pricing, willingness to pay, the proximity of SWEs in the cluster, raw water quality, community involvement, and ownership, among many others.

Download Reporthttps://safewaternetwork.docsend.com/view/hj6bwba66mjzzwzz

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7611Decentralized Safe Water Enterprises (SWEs), popularly called Water ATMs, are low-cost, affordable, 24×7 safe drinking water access solutions for communities and consumers on the go. SWEs have proven their resilience to climate change and pandemics and prevent plastic scourge due to single-use plastic bottled water. The report aims to apprise the governments, development partners, funding institutions, donors, and philanthropes of the sustainability challenges and initiate a policy dialogue on subsidy support for SWEs similar to the piped water utility.7610Safe Water Network

SWEs often need viability gap funding to ensure sustainability while keeping prices affordable. The water revenues do not cover the Information Education and Communication (IEC) costs, Monitoring & Evaluation (M&E) costs, Water Quality Testing, and Field Supervision costs essential to reliable service delivery. These costs are often funded through philanthropic grants such as CSR or Subsidies.

Our analysis of the operating and financial performance of the SWEs set up by various SWE Implementers across India under the SWE Alliance identifies the level to which these SWEs can fund themselves from the daily water sale revenue and what subsidy is required so that they can function reliably. This report highlights the success factors that determine not just viability but operational and financial sustainability of these enterprises over the long term: (a) Cluster-level O&M support required for the ATMs, (b) Consumer Trust and continuous engagement for behavior change, (c) Need for an Asset Renewal Fund for long-term capital needs, (d) Financial Discipline among communities and social entrepreneurs, (e) An affordable Pricing and equitable distribution ensures that no one is left behind by including all the sections of the society, and (f) an approach to Relocate the unviable or unproductive ATMs to preserve capital invested.

SWEs need an average subsidy of $1000-1400 per annum to cover the Cluster management costs while ensuring affordability to the most underprivileged communities. The actual subsidy is a function of many factors, including population served, demand generated, pricing, willingness to pay, the proximity of SWEs in the cluster, raw water quality, community involvement, and ownership, among many others.

Download Reporthttps://safewaternetwork.docsend.com/view/hj6bwba66mjzzwzz

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2023 Beyond the Pipe Forum Summary: Strategies to Make Water ATMs Sustainable https://safewaternetwork.org/knowledge-hub/2023-beyond-the-pipe-forum-summary-strategies-to-make-water-atms-sustainable/ Tue, 23 May 2023 13:50:09 +0000 https://safewaternetwork.org/?post_type=resources&p=7429 7436This is the summary proceedings from Safe Water Network India's 2023 Beyond the Pipe Forum.74362023 Beyond the Pipe India Summary Proceedings from Sponsors, Speakers, and ParticpantsThis is the summary proceedings from Safe Water Network India's 2023 Beyond the Pipe Forum. This year's Forum was co-hosted with USAID under the SEWAH Alliance. The Forum included ULBs, Water Board, SWE implementers, water sector experts, funders, civil society, and academia participants. 

 https://safewaternetwork.docsend.com/view/75jhere5ipwnvtgq

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7436This is the summary proceedings from Safe Water Network India’s 2023 Beyond the Pipe Forum.74362023 Beyond the Pipe India Summary Proceedings from Sponsors, Speakers, and ParticpantsThis is the summary proceedings from Safe Water Network India’s 2023 Beyond the Pipe Forum. This year’s Forum was co-hosted with USAID under the SEWAH Alliance. The Forum included ULBs, Water Board, SWE implementers, water sector experts, funders, civil society, and academia participants. 

 https://safewaternetwork.docsend.com/view/75jhere5ipwnvtgq

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Insights from the Free Water Mandate in Ghana https://safewaternetwork.org/knowledge-hub/insights-from-the-free-water-mandate-in-ghana/ Fri, 21 Oct 2022 01:25:35 +0000 https://safewaternetwork.org/?post_type=resources&p=7014 7017In late March 2020, the Government of Ghana mandated that all water utility providers must provide free water to all Ghanaians for 8 months to alleviate the health and economic challenges of the COVID-19 pandemic. In this report, we detail how Safe Water Network Ghana achieved key objectives and provide an overview of the financial impact of the mandate on our water station operations.7017Elliot Abra | Charles Yeboah | Lauren Cuscuna | Joseph Ampadu-BoakyeIn late March 2020, the Government of Ghana mandated that all water utility providers, both public and private, must provide free water to all Ghanaians for the months of April to June, and August to December in 2020. This policy was in response to the administration’s efforts to alleviate the health and economic challenges of the COVID-19 pandemic.

This directive affected Safe Water Network Ghana and our 90+ water stations providing access to safe drinking water to over 400,000 people across nine regions in Ghana. In effect, revenue inflow to sustain the stations ceased while some variable costs increased as demand for production grew.

We set four key objectives to keep safe water flowing and comply with the government mandate:

  1. Ensure adequate supply of treated water to meet the needs of our consumers whilst implementing all the safety protocols to reduce the likelihood of COVID-19 infections for both staff and consumers.
  2. Ensure minimal impact on our operational capacity to provide free water.
  3. Solicit financial support from government and other private partners to compensate for lost revenue from direct water sales.
  4. Draw and disseminate learnings from the mandate period to guide future programs.

In this report, we detail how Safe Water Network Ghana achieved these key objectives and provide an overview of the financial impact of the mandate on our water station operations. Ultimately, this experience provided a testing ground for the adaptability of our stations to react during a public health crisis. The outcome was not only a testament to the resiliency of safe water enterprises, but also highlights the role of SWEs in enabling access to safe water in a public health crisis.Read the Reporthttps://safewaternetwork.docsend.com/view/ckyd4xhswpdtmubs

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7017In late March 2020, the Government of Ghana mandated that all water utility providers must provide free water to all Ghanaians for 8 months to alleviate the health and economic challenges of the COVID-19 pandemic. In this report, we detail how Safe Water Network Ghana achieved key objectives and provide an overview of the financial impact of the mandate on our water station operations.7017Elliot Abra | Charles Yeboah | Lauren Cuscuna | Joseph Ampadu-BoakyeIn late March 2020, the Government of Ghana mandated that all water utility providers, both public and private, must provide free water to all Ghanaians for the months of April to June, and August to December in 2020. This policy was in response to the administration’s efforts to alleviate the health and economic challenges of the COVID-19 pandemic.

This directive affected Safe Water Network Ghana and our 90+ water stations providing access to safe drinking water to over 400,000 people across nine regions in Ghana. In effect, revenue inflow to sustain the stations ceased while some variable costs increased as demand for production grew.

We set four key objectives to keep safe water flowing and comply with the government mandate:

  1. Ensure adequate supply of treated water to meet the needs of our consumers whilst implementing all the safety protocols to reduce the likelihood of COVID-19 infections for both staff and consumers.
  2. Ensure minimal impact on our operational capacity to provide free water.
  3. Solicit financial support from government and other private partners to compensate for lost revenue from direct water sales.
  4. Draw and disseminate learnings from the mandate period to guide future programs.

In this report, we detail how Safe Water Network Ghana achieved these key objectives and provide an overview of the financial impact of the mandate on our water station operations. Ultimately, this experience provided a testing ground for the adaptability of our stations to react during a public health crisis. The outcome was not only a testament to the resiliency of safe water enterprises, but also highlights the role of SWEs in enabling access to safe water in a public health crisis.Read the Reporthttps://safewaternetwork.docsend.com/view/ckyd4xhswpdtmubs

The post Insights from the Free Water Mandate in Ghana appeared first on Safe Water Network.

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Safe Water Resilience Toolkit https://safewaternetwork.org/knowledge-hub/safe-water-resilience-toolkit/ Tue, 18 Oct 2022 02:37:29 +0000 https://safewaternetwork.org/?post_type=resources&p=6962 6973Safe Water Network and Envicom Corporation have partnered to develop a ‘Safe Water Resilience Toolkit’ that integrates various sources of data and Geographic Information Systems (GIS) mapping capabilities for visualization and data analysis. This technology has the potential to improve infrastructure planning and management in a manner that facilitates climate adaptation for water utilities and increases access to safe water for last-mile customers and vulnerable groups.4879Safe Water Network | Envicom Corporation


Sign up for more info on the Safe Water Resiliency Toolkit:

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6973Safe Water Network and Envicom Corporation have partnered to develop a ‘Safe Water Resilience Toolkit’ that integrates various sources of data and Geographic Information Systems (GIS) mapping capabilities for visualization and data analysis. This technology has the potential to improve infrastructure planning and management in a manner that facilitates climate adaptation for water utilities and increases access to safe water for last-mile customers and vulnerable groups.4879Safe Water Network | Envicom Corporation


Sign up for more info on the Safe Water Resiliency Toolkit:

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What the Customer Thinks https://safewaternetwork.org/knowledge-hub/what-the-customer-thinks/ Thu, 22 Sep 2022 14:58:00 +0000 https://safewaternetwork.org/?post_type=resources&p=6859 6860The Community of Practice (CoP) for SWEs launched a Social Impact Measurement Initiative through a collaborative project with 14 SWEs. The findings highlighted areas of improvement, but also helped the CoP define the role of SWEs in social impact evaluation and highlight the unique assets of the model for collecting customer-centric data.6860Safe Water NetworkWater, sanitation, and hygiene (WASH) programs are intended to improve health through clean water and sanitation. Driving consumption is a prerequisite for achieving health benefits and customer satisfaction and attribution can be meaningful proxies for achieving impact.

Safe water enterprises (SWEs) are uniquely positioned to capture data on customer perceptions. The capabilities and incentives of SWEs align with the pursuits of social impact evaluation, which presents an opportunity for implementers to contribute a rich layer of social impact data to the existing body of research, while simultaneously improving service delivery and financial sustainability. While the impact investing market has grown 10 times since 2012, WASH projects make up only 6% of assets under management.

The Community of Practice (CoP) for SWEs launched a Social Impact Measurement Initiative to tackle this challenge through a collaborative project with 14 SWEs. The project included a survey, follow-up interviews, workshops, and small working groups. The findings from this initiative highlighted areas of improvement, but they also helped the CoP define the role of SWEs in social impact evaluation and highlight the unique assets of the SWE model that make them ideal to collect customer-centric data.

Findings from the Social Impact Measurement Initiative are as follows:

  • Demonstrating causation is challenging for WASH interventions
  • Customer attribution is a powerful tool to demonstrate social impact
  • Implementers are uniquely poised to deliver customer attribution data
  • There is an appetite for collaboration and benchmarking among safe water enterprises

Read the Reporthttps://safewaternetwork.docsend.com/view/t49idkvpyw55uxxv

The post What the Customer Thinks appeared first on Safe Water Network.

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6860The Community of Practice (CoP) for SWEs launched a Social Impact Measurement Initiative through a collaborative project with 14 SWEs. The findings highlighted areas of improvement, but also helped the CoP define the role of SWEs in social impact evaluation and highlight the unique assets of the model for collecting customer-centric data.6860Safe Water NetworkWater, sanitation, and hygiene (WASH) programs are intended to improve health through clean water and sanitation. Driving consumption is a prerequisite for achieving health benefits and customer satisfaction and attribution can be meaningful proxies for achieving impact.

Safe water enterprises (SWEs) are uniquely positioned to capture data on customer perceptions. The capabilities and incentives of SWEs align with the pursuits of social impact evaluation, which presents an opportunity for implementers to contribute a rich layer of social impact data to the existing body of research, while simultaneously improving service delivery and financial sustainability. While the impact investing market has grown 10 times since 2012, WASH projects make up only 6% of assets under management.

The Community of Practice (CoP) for SWEs launched a Social Impact Measurement Initiative to tackle this challenge through a collaborative project with 14 SWEs. The project included a survey, follow-up interviews, workshops, and small working groups. The findings from this initiative highlighted areas of improvement, but they also helped the CoP define the role of SWEs in social impact evaluation and highlight the unique assets of the SWE model that make them ideal to collect customer-centric data.

Findings from the Social Impact Measurement Initiative are as follows:

  • Demonstrating causation is challenging for WASH interventions
  • Customer attribution is a powerful tool to demonstrate social impact
  • Implementers are uniquely poised to deliver customer attribution data
  • There is an appetite for collaboration and benchmarking among safe water enterprises

Read the Reporthttps://safewaternetwork.docsend.com/view/t49idkvpyw55uxxv

The post What the Customer Thinks appeared first on Safe Water Network.

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